Job Description
Key Account Hire Controller (Training Provided) Location:Greenogue Industrial Estate, Rathcoole, Co. Dublin Permanent, full time. Mon-Fri What you'll receive: 20 days holiday allowance (increasing to 25 days when you hit 5 years of service) Holiday buy scheme giving you the option to purchase an extra 5 days of annual leave Free hire from our core range and 35% off for friends and family Training and development, an inclusive and innovative culture and wellbeing and healthcare support; with Mental health first aiders, an Employee Assistance Programme, and Healthcare Cashplans. We also provide life assurance of twice your annual salary and access to our benefits portal with a range of options such as cycle to work scheme Job Responsibilities: Represent the company and values (HSSness) of the business and portray a professional and businesslike image to all customers, potential customers and other people you meet in the course of your work. Raise customers order as and when required. Answer all calls presented to them to meet or exceed the departments high standard call rate. Respond to all calls, emails and messages in a timely manner. To offer help and support all Internal and external customers, Take time to ensure all customers` needs are met and strive to exceed customers` expectations levels through great service. Ensure that all specific procedures are carried out in a timely manner so that all customer bookings and information are accurate. Strive to ensure customer satisfaction, comply with office standards and safety and security procedures. Seek guidance from your Team Leader and seek all opportunities for self development. To carry out other duties when required. To attend training courses when asked, to help you develop in your role. Treat internal and external customers in a professional and courteous manner at all times, ensuring clear lines of communication. Experience/Knowledge/Skills Required: Experience in Hire industry is preferred, but not essential Attention to detail Able to work on your own and as part of a wider team Good communication skills Good organisation skills Good time keeping skills Be able to prioritise work load Self-motivated to target driven work Good knowledge of Microsoft Outlook Managing Key accounts on a day to day basis Good communication skills both internal and external lines of communication