Job Description
Support & Software Consultant: Provide technical support to hotel customers, leveraging industry experience and IT knowledge, while fostering effective communication and collaboration within the team.
Welcome to Planet, where hospitality expertise merges seamlessly with cutting-edge technology. As a global leader in hotel management software and a world-class player in the payments industry, we are dedicated to delivering efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Hotsoft from Hoist, Protel On-Prem, Protel Cloud (formerly Protel Air) - all designed to meet the diverse needs of the hospitality industry.
At Planet, our cloud and on-premise solutions have been at the forefront of revolutionizing the hospitality industry for over 25 years. Whether it's enhancing front office operations, optimizing online sales, or providing role-specific apps for hotel managers and their teams, we continually raise the bar for excellence.
As a Support & Software Consultant at Planet, you'll play a crucial role in assisting our customers over the phone, chat or via email. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. Beyond problem-solving, your responsibilities will extend to consulting with, installing, and training our new hotel customers.
We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don't worry - we'll equip you with the necessary technical knowledge. Our support team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training.
Key responsibilities:
- Provide technical support in one of our many products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in.
- Take ownership of customer inquiries, making decisions independently and assuming responsibility.
- Communicate articulately and maintain a friendly tone, even in high-pressure situations.
- Uphold a customer-centric approach, consistently striving to deliver exceptional service.
- Foster effective communication and collaboration within the team.
- Willingness to travel from time to time, if needed.
- Be flexible with your schedule, including availability for shifts and weekends, as hotels operate 24/7.
Key qualifications:
- A successfully completed apprenticeship in the field of hospitality and/or the IT industry or other educational equivalent.
- At least one year of professional experience in front office / reservations.
- Excellent spoken and written French and English language. German is also a distinct advantage.
Benefits:
- Company Pension Scheme
- Health Insurance
- Competitive vacation days as well as an extra day off for your Birthday
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.