The Royal Marine Hotel is currently accepting applications for the position of Front Office Manager to oversee the front office department of our 228 Bedroom Hotel.
We are seeking an enthusiastic, professional, motivated and hardworking individual with a desire to provide excellent customer service.The role will be charged with leading and motivating the front office team to deliver outstanding levels of service to guests of the Hotel Responsible for all front office functions and team.
As a department leader, directs and works with managers and team to successfully execute all front office operations, including guest arrival and departure procedures.
To establish and implement standards, ensuring all services offered are of the highest 4* quality and all employees are trained in the delivery of same.
Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
To liaise with the accommodation and maintenance department daily to ensure that potential issues are dealt with in a controlled manner.
Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching whenneeded Providing guidance and direction to team members, including setting performance standards and monitoring performance.
In return, we also offer excellent employee benefits including: Career Development and Training Opportunities for advancement Staff Discounts on accommodation in our Sister Properties Complementary Health Club and Pool Membership Discounted Spa treatments & Products Complimentary Golf in Druids Heath Bike to work scheme & other commuter plans Meals during shifts & Healthy Snacks Free parking Length of Service Rewards Facilities 228 well appointed Bedrooms 12 Dedicated Meeting Roomsset in the original Victorian Building which have been meticulously restored The Carlisleseating up to 500 delegates Bay Lounge, ornate yet entrenched in history in a perfect setting ideal for afternoon tea Hardys Barincorporating a modern design serving a trendy menu Dun Bistrofeaturing a mix of both modern and period design featuring a European menu Pier Health Clubwith an 18 metre pool and a cardiovascular exercise facility with state of the art equipment.
Our luxurious Sansana Spawhich has nine treatment rooms including a Razul Chamber, a Hydrotherapy Bath and Dry Flotation Room Salary will be negotiated depending on experience.