Job Description
Carlton Hotel Dublin Airport
To deliver quality with consistence to all our customers
On Time, First Time, Every Time
Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers. We are conveniently located next to the Airport and just five minutes from the M1 and M50.
We are recruiting for a Hotel Receptionist.
The Front Office Department at the Carlton Hotel Dublin Airport is the main liaison point between guests and the Hotel, as well as working closely with other Hotel departments. Activities such as check ins/check outs, guest requests, and concierge services are handled here. The Front Desk has a significant bearing on our guests' impression of the Hotel, so everything must always be at its very best.
We are interested in hearing from you if you are a friendly, genuinely caring person, eager to provide excellent customer satisfaction and if you would be interested working with us.
We are offering you:
- A certified Great Place to Work, with great colleagues
- A competitive salary
- Free meals while on duty
- Uniforms
- Access to an IHF-sponsored Employee Assistance Programme (EAP)
- Free car parking (parking while on holidays if travelling from Dublin Airport)
- Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport
- Employee engagement initiatives – e.g. free yoga classes, fitness programmes
- Training and development – opportunities for internal and external training
- Annual Social Events – Christmas Party, Summer BBQ, etc.
- Annual Tax-saver and Bike to Work scheme offered to all eligible employees
- Health-related benefits after the qualifying period of service
Key responsibilities in this role include:
- Welcoming and checking in guests
- Checking out departing guests, ensuring all charges are properly processed
- Dealing efficiently and politely with all guest enquiries and feedback
- General switchboard duties including taking of reservations
- Provision of excellent hospitality and guest service
Successful applicants must:
- Have Front Office / Receptionist experience, ideally within the Hotel / hospitality sector
- Have a calm, efficient, professional, and organised approach to your work
- Have excellent presentation, communication, and interpersonal skills
- Demonstrate the highest level of attention to detail
- Be able to work as part of a Team or on your own initiative
- Be fully computer literate (e.g. MS Office)
- Possess excellent written and spoken English for this customer-facing role
- Ideally, have good working knowledge of MEWS or a similar PMS. This would be a distinct advantage but full training will be provided
- Be flexible as regards shift work patterns (as our operation covers Monday to Sunday, early mornings to late evenings)
- Have a good standard of health / level of fitness, and be capable of, and comfortable with, physical activity
Job Types: Full-time, Part-time, Permanent
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- How quickly could you start with us, if offered employment?
- What would be your salary expectations?
Experience:
- Hotel Receptionist: 1 year (preferred)
Language:
- English (required)
Work authorisation:
- Ireland (required)
Work Location: In person
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