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Job Description
Lead a retail team to deliver exceptional customer experiences and drive sales growth in a dynamic and fast-paced environment.
House of CB is a leading British womenswear brand renowned for its high-octane, statement designs. Our founder, Conna Walker, inspires women to feel sexy and powerful through empowering fashion. We're seeking a leader who shares our vision and can motivate and oversee the retail team to achieve strong sales and drive overall store performance.
Key Responsibilities:
- Lead by example to create a positive, welcoming, and inspiring shopping experience through assisting customers at all touchpoints.
- Train and motivate the team to expand employee knowledge and represent the brand positively.
- Confidently inform customers about product features and benefits.
- Elevate the shopping experience through operating an inspiring, visually appealing, and highly efficient space.
Sales & Profit:
- Work innovatively and commercially to consistently achieve sales targets.
- Collaborate with the Management team to analyse performance, develop sales strategies, and make confident decisions to increase store performance.
- Maintain excellent knowledge of store KPI's and provide insightful feedback on product performance, operational procedures, sales techniques, and the customer experience.
- Actively protect profit through managing inventory levels and minimising loss.
Visual & Merchandising:
- Contribute to visual merchandising updates that captivate customers and highlight the brand's essence.
- Oversee stock management, including daily replenishment, transfers, shipments, and general organisational tasks to optimise efficient inventory levels.
People & Culture:
- Support, motivate, and empower the team to ensure brand expectations are achieved.
- Use leadership skills to train, develop, and assess the team's performance, delivering feedback and cultivating a positive and inclusive team environment.
- Follow and enforce health and safety routines to maintain the overall safety and well-being of customers and colleagues.
Requirements:
- A proven track record of leadership experience in the retail industry.
- A passion for delivering outstanding customer service and exceeding expectations.
- Strong communication skills to effectively lead, motivate, and retain talent.
- Flexibility in working hours with weekend availability to accommodate our dynamic environment.
- A proactive mindset, using initiative and being a critical thinker.
What We Offer:
- A competitive rate of pay that reflects experience and contribution.
- Generous brand discount with bi-annual extra discount days.
- A monthly monetary bonus based on store performance.
- A 'employee of the month' incentive.
- A paid day off on birthday.
- Free access to unlimited confidential mental health support.