Job Description
Portfolio are proud to be representing our client, an award winning market leader of HR solutions. This newly created role is integral for the growth of the business and providing an outstanding service to their clients. We are looking for a HR Expert to offer advice to their clients over the phone, email and VC around all things HR, documentation, people management, disciplinaries, policy etc. you will also communicate any legislation changes to the business to ensure the company is offering legally compliant advice. You must be proactive, identifying needs within the dept and suggesting solutions. You will have full autonomy as you will be involved in every part of the HR Advisory dept, this is a very varied role and a great opportunity for someone who feels ready for a change and a new challenge! You will need a HR Degree / CIPD qualification, strong working background and up to date Employment Law knowledge. Job Purpose To work as part of our Bright Advice Ireland team, taking ownership of the support given to Bright Ireland clients and working with the BrightHR Advice Operations Manager to grow and develop the service. Job Overview The Advice & Technical manager role requires you to take ownership of the Bright advice Ireland service. The role will involve you providing Bright clients with legally compliant advice as well as delivering the BrightBase plus documentation service. To grow the service further, you will also be required to work with sales forming strong relationships with BDMs and providing legally compliant advice to prospects. Main Responsibilities To provide telephony employment law and HR advice to clients. To ensure that personal knowledge of HR and Employment Law and best practice is continually updated. To log all advice accurately onto the bespoke internal system, taking ownership and responsibility for ongoing cases. To provide clients with supporting information/documentation to assist them in the advice provided where applicable. To review client documentation and provide advice accordingly, taking their internal terms and conditions into account and offering critique support. To deliver the BrightBase plus service ensuring clients receive compliant bespoke documentation in line with set SLAs. To refer to Company internal training and legal updates to ensure that advice provided is compliant with our services. To follow internal protocols for managing and escalating cases where applicable. Drive an increase in referrals to the Bright Sales team through identifying opportunities and establishing need. Drive an increase in usage of the Bright Advice services including but not limited to the telephone advice line, BrightAdvice app, BrightHR Lightning and BrightBase. To support with reviewing content and ensuring relevant documentation is up to date. Maintain and create FAQ or any knowledge base. To support BDMs providing advice to prospective clients and new clients by telephone and email. To build relationships with BDMs to increase trust and use of the service. To ensure you are fully updated on products and additional services to drive referrals and engagement with other services which aids retention. What you bring to the team A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively within the team. Ability to work in a fast-paced environment. A dynamic and flexible approach, as well as the ability to work under pressure. Practical experience. A willingness to develop your career as a HR professional. An enthusiasm for generating new business referrals. Ability to learn, research and interpret law quickly and effectively. Ability to prioritise and work unsupervised as required. Ability to work to deadlines. Excellent communication and written skills. MS Office knowledge and experience. Company Benefits 25 days' holiday, plus bank holidays. Day off on your birthday. Holidays increase after 2- and 5-years' service. Pension Plan and Life Insurance. Immediate access to HSF, giving refunds on GP visits etc. Access to Employee Assistance Programme. Company incentives, access to discount schemes. Profit Share Scheme. We will also accept applications from the job titles: Team Manager, Operations manager, Team Leader, Store Manager, HR Advisor, People Manager, Area Manager, regional manager 47643LF INDIRE