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Job Description
**Job Summary:**
Manage a retail store, overseeing HR, customer service, and operational procedures to ensure high standards and employee engagement.
Musgrave is one of Europe's most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one in three people in Ireland through 11 market leading food and beverage brands.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland and making changes to achieve this goal.
**Key Responsibilities:**
* Ensure effective communication and handling of absence, timekeeping, grievances, and discipline with Central Human Resources support
* Adhere to Musgrave Policy and Procedures for all colleagues
* Conduct disciplinary procedures and ensure adherence to relevant HR policies and legislation
* Liaise closely with Central Human Resources department in all HR related areas involving legislative procedure
* Manage the recruitment process from interview stage to onboarding and setting new starters up on systems
* Manage all HR related KPIs and payroll for the site, supported by the wider Payroll department
* Maintain a harmonious working environment to ensure colleagues are aware of their role in achieving company objectives
* Ensure all staff are focused on satisfying customers and given opportunities to use their individual skills
* Consider the welfare and wellbeing of colleagues and manage areas such as holidays, rosters, overtime control, working standards, appearance, and general working procedures
* Ensure regular communication briefings with all colleagues as per Communications strategy
* Manage and complete the weekly payroll for the branch
* Ensure high levels of employee engagement in the branch
* Manage all employee issues in a fair and consistent manner
* Responsible for Engagement & Charity initiatives
* Undertake any other adhoc duties required by the general manager
**Customer Service:**
* Ensure exceptionally high standards of customer service are offered at all times
* Devise and maintain a process for ensuring all customer queries and complaints are followed up in an efficient and professional manner
* Ensure that these are recorded and monitored on a regular basis
* Ensure the correct operational procedures are maintained and reviewed on a continual basis
* Effectively co-ordinate the checkout operation and ensure high levels of accuracy are maintained at all times
* Implement an audit process to be carried out on a monthly basis to ensure all reception systems and procedures are adhered to in the appropriate manner
**Education and Experience:**
* 3-5 years experience in a similar management role within a Wholesale or retail environment is desirable
* Good working knowledge of current and impending employment legislation, ideally CIPD qualified as a minimum
* Experience of implementation of HR policies and practices, e.g. recruitment, absence management
* Previous experience of reporting HR related KPIs and payroll experience is highly advantageous