Job Description
Job Description:
Belong To is an organisation dedicated to supporting LGBTQ+ young people. We work with young people as equals to achieve our vision through youth work, changing attitudes, and research. Our core values are inclusion, integrity, and respect, in an environment of honesty and openness. Our purpose is to create a welcoming, supportive, safe, and fun space for LGBTQ+ young people. We are committed to collaboration and youth participation, solidarity and intersectional equality, and human rights and social justice. We are dedicated to continuous improvement in everything we do.
The HR and Operations Manager will lead the organisation's HR function and support the Operations department. They will lead on the coordination of volunteering activities, including exploring and implementing improvements to our volunteering programme and growing volunteering at Belong To.
Key Responsibilities:
• Coordinate the induction of new staff.
• Review and update HR policies and procedures.
• Manage all HR administration for recruitment, HR Locker, Xink, Salesforce, and the Education Assistance Programme.
• Maintain and manage a Volunteers Database, overseeing data collection and reporting.
• Ensure best practice in our volunteering programme through reviewing and updating policies, procedures, and risk assessments relating to volunteering activities.
• Work in partnership with different teams to plan for volunteering needs and recruitment.
• Develop and implement effective strategies to recruit volunteers with the right skills to match the needs of the organisation.
• Design and implement a comprehensive induction programme for new volunteers in our youth groups.
• Supervise and support volunteers, providing feedback and advice as needed.
• Develop a formal programme for work placements and internships at Belong To.
• Facilitate an ongoing programme of upskilling and training for long-term volunteers in our youth groups.
• Develop and implement a corporate volunteers engagement plan that identifies how best Belong To can engage with, and benefit from, corporate volunteering programmes.
• Assess available resources and develop budgets for volunteer programme activities.
• Conduct evaluations of programmes and services delivered by volunteers and implement improvements where identified.
Operations Responsibilities:
• Manage third-party contracts with service providers.
• Support the implementation of data protection policies.
• Coordinate IT services, security, and equipment.
• Implement health and safety policy and ensure compliance.
• Support the Internal Governance, Oversight, and Risk group and risk register management.
• Support the Head of Operations and Programmes with systems reviews and enhancements.
• Line manage the Administration Officer.
Requirements:
• Minimum of two years in a coordination or managerial role.
• Professional qualification in human resources.
• Excellent written, verbal, and IT skills.
• Strong communication, interpersonal, and motivational skills.
• Ability to work in different environments with a wide range of people.
• Excellent organisational skills and a proven ability to multitask, prioritise, and work under pressure in a fast-paced environment.
• Ability to take the initiative and work independently, while also contributing positively as part of a team.
• Willingness to work flexible hours.
• Desirable: direct experience in HR, volunteer coordination and/or operations, experience with HR management systems, professional qualification in volunteer management and engagement, experience working with LGBTQ+ people, experience developing volunteer programmes and delivering training for volunteers.
About the Role:
This is a great opportunity to join a dynamic and fast-paced organisation dedicated to supporting LGBTQ+ young people. The successful candidate will have the opportunity to make a real difference in the lives of young people and contribute to our mission to create a welcoming, supportive, safe, and fun space for LGBTQ+ young people.