-
Job Description
As a HR Partner in Amazon's Worldwide Customer Service People Experience and Technology (PXT) team, you will play a key role in shaping the employee experience and driving innovation.
Key responsibilities include:
- Partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning.
- Provide front-line support to employees, PXT and leadership teams calling on HR expertise and empathy.
- Work with a team of hourly and senior PXT employees in creating a best-in-class employee experience.
- Foster and role model an environment of inclusion for all employees.
- Advocate for employees' success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
- Equitably exercise high-judgment, manage through ambiguity and serve as first point of escalation for employee concerns.
- Create and drive an active approach to impact change and innovation around employee engagement.
- Promote adoption of technology, self-service, change management and continuous improvement.
- Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.
- Provide effective internal and external customer service with focus on strong communication and business acumen.
- Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.
- Influence and guide partners to prioritize employee experience and customer obsession when innovating.
- Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.
- Proactively manage professional and personal development through continuous learning and training.
Basic Qualifications:
- Bachelor's Degree from accredited university.
- Experience with MS Office Suite, specifically Intermediate Excel knowledge.
- Ability to collate, interpret and analyze data and its trends to inform decisions and insights.
- Highly effective verbal and written communication skills.
- Ability to demonstrate high judgment, empathy, autonomy and flexibility.
- Ability to maintain strict confidentiality regarding payroll, benefits and employee issues as an employee in Human Resources.
Preferred Qualifications:
- Degree in HR, HR Management, Labor Relations, Business/Management, Psychology or a related field.
- Experienced with Microsoft Word, Excel, and Payroll Systems.
- Ability to demonstrate highly effective cognitive and analytical skills, including problem analysis, decision making, financial and quantitative analysis.
- Ability to thrive in an ambiguous environment and when given a deadline, you know how to motivate yourself and meet it.
Amazon is an equal opportunities employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.