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Job Description
We are seeking a HR Partner to join our Worldwide Customer Service People Experience and Technology (PXT) team, where you will play a key role in shaping the employee experience and driving innovation.
Job Overview:
- Partner with front-line business leaders to innovate, implement and deploy HR strategies focused on employee engagement, internal customer service, talent management, organizational effectiveness and workforce planning.
- Provide front-line support to employees, PXT and leadership teams calling on HR expertise and empathy.
- Work with a team of hourly and senior PXT employees in creating a best-in-class employee experience.
- Foster and role model an environment of inclusion for all employees.
- Advocate for employees' success through end-to-end experiences that help employees feel fully engaged in the work they do and valued for who they are.
- Create and drive an active approach to impact change and innovation around employee engagement.
- Promote adoption of technology, self-service, change management and continuous improvement.
- Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefits services.
- Provide effective internal and external customer service with focus on strong communication and business acumen.
- Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.
- Influence and guide partners to prioritize employee experience and customer obsession when innovating.
- Use data and metrics to identify trends, anticipate business needs and develop action plans, including attendance and attrition deep dive and planning.
- Proactively manage professional and personal development through continuous learning and training.
Key Responsibilities:
- Work with a team of hourly and senior PXT employees to create a best-in-class employee experience.
- Foster an environment of inclusion and advocate for employees' success.
- Develop and implement HR strategies to drive employee engagement and organizational effectiveness.
- Provide expert HR support to employees, PXT and leadership teams.
- Use data and metrics to inform business decisions and develop action plans.
Requirements:
- Bachelor's Degree from an accredited university.
- Experience with MS Office Suite, specifically Intermediate Excel knowledge.
- Ability to collate, interpret and analyze data and its trends to inform decisions and insights.
- Highly effective verbal and written communication skills.
- Ability to demonstrate high judgment, empathy, autonomy and flexibility.
About Amazon:
Amazon is committed to building a workplace for Amazonians to invent and deliver on behalf of customers.
We strive to be Earth's Best Employer and Most Customer-Centric Company.