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Job Description
Job Overview: Join our Irish Government organization as an ICT Helpdesk Support Specialist. This 6-month role offers the potential to transition into a long-term position.
Key Responsibilities:
- Manage and log incidents and service requests within agreed SLAs.
- Provide direct user support for software and network issues.
- Escalate complex incidents to higher-level support when necessary.
- Perform preventative maintenance, including laptop healthchecks and IT stock management.
- Provide onsite assistance and support for upgrades and configurations.
Qualifications and Experience:
- Proven ability to diagnose and resolve hardware and software problems.
- Experience with Microsoft Office 365, Windows Server, and network technology administration.
- Knowledge of PC/Laptop/Tablets running Windows 10 and network protocols.
Requirements:
This role requires immediate availability to work in the EU. Visa or work permit sponsorship is not provided. Please send your current CV and a brief cover letter for more information.