-
Job Description
An ICT Helpdesk Support Specialist is required to provide helpdesk and frontline support to staff, resolving hardware and software problems and ensuring minimal disruption to daily operations.
About the Role
The ICT Helpdesk Support Specialist will be responsible for:
- Managing calls and logging incidents and service requests within agreed Service Level Agreements (SLAs)
- Providing direct user support, troubleshooting software and network issues, and escalating complex incidents to higher-level support when necessary
- Ensuring IT stock records are maintained, scheduling laptop healthcheck/reviews, and managing IT stores
- Responding to 2nd/3rd line support queries and providing assistance with licensed software packages, technical support for selected local databases/applications, and backup services for the local area network servers and clients
- Delivering IT awareness and training sessions and ensuring compliance with IT procedures and policies
Requirements
The ideal candidate will have:
- Proven ability to diagnose and resolve hardware and software problems with PCs and peripherals
- Experience providing support to users of Microsoft Office 365, Microsoft SCCM, and Windows Server
- Knowledge of network technology and administration, particularly Windows Server, Active Directory, and the Internet
- Advanced knowledge of PC/Laptop/Tablets running Windows 10, OpManager/ServiceDesk, and VoIP Avaya Office IP
- Education to 3rd level or equivalent in a computer-related discipline
- Desirable qualifications include Firewall/SharePoint/Juniper Administration, MCP/Cisco Certified training, or studying an ICT services-related discipline
Please note that immediate availability to work in the EU is required, as the client cannot provide Visa or Work Permit sponsorship at present.