Job Description
ICT Technical Solutions Specialist – Field-based, DublinAre you passionate about providing ICT technical support? Do you want to deliver top-notch printer hardware support to a diverse range of customers? If you’re an ICT professional with a strong focus on customer satisfaction, possess excellent troubleshooting skills, and are eager to work with cutting-edge technologies, we want to hear from you!The Role in BriefAs an ICT Technical Solutions Specialist in our Image and Print division, you’ll be a vital member of our field-based team in the Dublin area. Reporting to the Image and Print Onsite Team Manager & CTO for Imaging Solutions, your primary responsibilities will include:Providing efficient technical support for Datapac Managed Print Services customers and imaging solutions.Coordinating managed print technical projects, ensuring timely and effective delivery.Offering specialist application support, collaborating with the support administration team for streamlined deployment and support tasks.Managing and overseeing the implementation of ICT projects, monitoring change management requests, and ensuring projects are delivered on schedule.Maintaining flexibility to support other Datapac teams when needed, demonstrating a proactive and constructive approach to cross-departmental collaboration.Driving personal learning and development, staying current with industry advancements and technologies.Key ActivitiesICT Solutions Support:Resolve customer queries in a professional and timely manner.Take ownership of escalated support issues, ensuring resolution for the customer.Conduct troubleshooting activities and escalate unresolved issues.Complete scheduled preventative maintenance and daily checks on device health and consumables usage.Provide on-site technical assistance as needed.Specialist Application Support:Assist the print support team with specialised application support knowledge.Work closely with the support administration team to document and understand deployment and support tasks.Collaborate with support teams to gain a holistic view of hardware, software, and logistical support processes.Project Management:Move between and visit customer sites to ensure effective rollout of technical print projects.Coordinate firmware upgrades across managed print sites.Monitor change management requests with customer networking teams.Oversee the implementation of ICT projects and ensure timely delivery.General:Undertake other duties as assigned by your manager.Engage proactively and constructively with colleagues across Datapac Departments.Demonstrate commercial awareness and consider the business impact of actions.Comply with Datapac Information Security Procedures and Health & Safety standards.Knowledge, Skills & ExperienceDevelopment experience in an enterprise environment (desirable).Third-level qualification in an application development field (essential).HP INC Certification highly desirable.Additional proficiency in HTML, Azure, CSS, and other technologies advantageous.Previous experience with Print Fleet Management & Managed Print Services software (highly desirable).Full EU/Irish manual driving license (essential).Personal AttributesStrong attention to detail.Logical approach to problem-solving.Professional and engaging customer approach.Ability to work independently and collaboratively.Interest in continuously advancing technology and a desire to learn and expand knowledge. #J-18808-Ljbffr