Job Description
Job Summary
Configure Process Unity's software applications for customers using an enablement/teaching approach, lead multiple customer implementations, gather customer requirements, and develop deep product and technical expertise.
Key Responsibilities
Configure Process Unity's software applications for customers using an enablement/teaching approach
Lead, manage and coordinate multiple customer implementations simultaneously
Gather customer requirements and translate to Process Unity's capabilities
Develop and deliver deep product and technical expertise to Process Unity customers
Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
Provide a mixture of remote and onsite customer implementation workshops
Consult with customers on system configuration based on product and industry best practices
Facilitate touch points and status meetings with customers in a timely and professional manner
Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
Maintain working knowledge of Process Unity solutions, platform features and best practices
Requirements
BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
Based in or near Cork, Ireland
Professional experience (including internships) in client-facing roles, with preference towards software implementation/information technology
Comfort and experience with software and configuration of software
Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
Technical knowledge of fundamental database concepts and relational data
Excellent written and verbal communication skills
Creative problem solver with focus on quality
Project management experience; organized
Enthusiastic self-starting team player
Experience with Salesforce administration is a plus
About Us
Process Unity is committed to providing an inclusive and equitable workplace where people of all backgrounds, identities, and life experiences can thrive.
Process Unity is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.