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Job Description
Process Unity is a leading provider of cloud-based risk and compliance management solutions.
We specialize in helping organizations manage third-party risk, cybersecurity risk, and enterprise risk through our comprehensive and user-friendly platform.
By streamlining risk assessment and mitigation processes, we enable businesses to enhance their risk management strategies to ensure regulatory compliance.
Job Description:
We're looking for a dynamic, technically apt individual to join our Customer Success team focused on consulting and configuring solutions on the Process Unity risk and compliance platform.
- Configure Process Unity's software applications for customers using an enablement/teaching approach
- Lead, manage and coordinate multiple customer implementations simultaneously
- Gather customer requirements and translate to Process Unity's capabilities
- Develop and deliver deep product and technical expertise to Process Unity customers
- Participate in knowledge transfer sessions, product training and other strategic initiatives as needed
- Provide a mixture of remote and onsite customer implementation workshops
- Consult with customers on system configuration based on product and industry best practices
- Facilitate touch points and status meetings with customers in a timely and professional manner
- Contribute to the development of best practices, project standards and methodologies to improve efficiency and effectiveness of implementations and team processes/policies/procedures
- Maintain working knowledge of Process Unity solutions, platform features and best practices
Requirements:
- BS/BA degree in a computer-related discipline or equivalent experience (MBA/MS is a plus)
- Based in or near Cork, Ireland
- Professional experience (including internships) in client-facing roles, with preference towards software implementation/information technology
- Comfort and experience with software and configuration of software
- Competency with larger volumes of data, spreadsheets, data manipulation, formula writing and CSV support
- Technical knowledge of fundamental database concepts and relational data
- Excellent written and verbal communication skills
- Creative problem solver with focus on quality
- Project management experience; organized
- Enthusiastic self-starting team player
- Experience with Salesforce administration is a plus