Job Description
Job Summary: Incident Manager/Tech Ops Engineer
Highly skilled Incident Manager/Tech Ops Engineer sought to drive down event duration and ensure high availability on the Amazon Retail Website.
About the Role
We're looking for a talented Incident Manager/Tech Ops Engineer to join our team of 20+ engineers across Austin, Dublin, and Sydney. As a key member of our team, you will be responsible for responding to major issues on the Amazon Retail Website, ensuring the best course of action is taken, and driving down event duration.
Key Responsibilities
- Be a technology evangelist and use deep knowledge to solve business problems
- Reduce mean time to resolution for all incident types
- Design and/or build world-class listening systems
- Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
- Participate in Agile sprints to evolve business processes and technologies
- Create and review documentation, design new standard operating procedures
- Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
- Automate tasks through creation and maintenance of scripts and tools
- Respond to and complete customer requests within SLA via a trouble ticketing system
- Mentor peers in your areas of technical and operational strength
- Participate in the interviewing process
About the Team
We care about your career aspirations and tailor your development to your unique abilities. We want you to grow and progress in Amazon. We will facilitate your growth through an increase in scope of the projects you work on over time, and include in projects for partner teams to experience new and interesting challenges.
Requirements
- Bachelor's degree in Computer Science or related
- Relevant experience in a large-scale online technical operations environment
- Strong Incident Management skills
- Experience scripting in at least one interpreted language (e.g. Java, Python) as well as shell
- Experience using Linux and networking fundamentals
- Experience driving collaborative projects from conception to delivery
- Experience in Agile/Scrum or related collaborative workflow
- Confidence to drive and manage large conference calls
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Effective prioritization and time management
- Effective organizational skills to maintain a consistently high standard of operations in a busy environment
- Excellent troubleshooting skills and a commitment to document findings
About Amazon
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.