Job Description
3135 Easton Turnpike, Fairfield, Connecticut, United States of America Req #366 As the second-largest independent Catholic university in New England, and one of the fastest-growing private doctoral institutions in the U.S., Sacred Heart University is a national leader in shaping higher education for the 21st century. SHU offers nearly 90 undergraduate, graduate, doctoral and certificate programs on its Fairfield, Conn., campus. Sacred Heart also has a campus in Dingle, Ireland, and offers online programs. More than 10,000 students attend the University’s eight colleges and schools: Arts & Sciences; Communication, Media & the Arts; Social Work; Computer Science & Engineering; Health Professions; the Isabelle Farrington College of Education & Human Development; the Jack Welch College of Business & Technology; and the Dr. Susan L. Davis, R.N., & Richard J. Henley College of Nursing. Sacred Heart stands out from other Catholic institutions as it was established and led by laity. Sacred Heart University is a contemporary Catholic university rooted in the rich Catholic intellectual tradition and the liberal arts that cultivates students to be forward thinkers who enact change—in their own lives, professions and in their communities. We uphold a universal perspective, welcoming and valuing diverse faith traditions, including those from religious and nonreligious backgrounds. This catholicity, which is the basis of inclusivity, enriches dialogue, deepens understanding and strengthens our commitment to creating a more compassionate and just world. The Princeton Review includes SHU in its Best 388 Colleges–2023 Edition, and Best Business Schools–2023 Edition. Sacred Heart is home to the award-winning, NPR-affiliated radio station, WSHU, a Division I athletics program and an impressive performing arts program that includes choir, band, dance and theatre. www.sacredheart.edu To apply Only applications submitted through the official Careers at SHU site will be accepted for employment consideration. If you are viewing this job advertisement through a different site, please visit Careers at SHU to submit a formal application. Qualified candidates are invited to submit a complete application and resume via our online application system. A cover letter or statement of interest is also preferred for all staff positions. Sacred Heart University complies with all federal and state employment laws and regulations. Applicants must be lawfully authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa for this position. Position Summary Provide system administration, support, and systems analysis of assigned applications. Analyze customer requirements, procedures, and problems to automate or improve existing systems and processes. Oversee design, implementation, and upgrades of information systems and procedures to meet the university and customer needs. Monitor, maintain, and coordinate upgrades for technology systems in the assigned area of responsibility, which includes problem-solving and implementing system modifications. Coordinate the execution of user acceptance testing procedures and develop test cases to serve the overall quality assurance process. Analyze business process issues and/or problems and provide consulting assistance to system users; conduct research on possible solutions and make recommendations based on findings; suggest, design, test, implement, and evaluate solutions. Provide project management for small system implementations or system enhancements, which may include designing products, providing team leadership, testing, implementing, reporting, reviewing finished products, and tracking performance and data quality. Brainstorm new ways to add more functionality to systems. Coordinate creation, updates, and retirement of interfaces for supported applications. Demonstrate thorough and friendly customer service to the university community. Communicate clearly and professionally, both verbally and in writing, to different audiences. May perform all or some of the responsibilities above and other related duties as assigned. Knowledge, Skills, Abilities, & Other Attributes Minimum 5 years experience in system administration, level 2 application support, and troubleshooting Bachelor’s Degree in a computer-related or business-related discipline required. Experience with and understanding of academic environment and familiarity with academic-related applications preferred Excellent analytical and problem-solving skills Exceptional verbal and written communication skills, as well as strong interpersonal skills Excellent organizational skills and attention to detail Possess a strong work ethic and team player mentality. Ability to take initiative and be self-motivated, as well as collaborate successfully with a team Unusual Working Conditions Working after hours, on weekends and holidays to complete assigned tasks is sometimes required. This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied. Sacred Heart University is a space that respects and embraces differences, recognizes the unique contributions that individuals can make, and creates a community that maximizes the potential of all faculty and staff. As an equal opportunity employer, we encourage applications from qualified candidates who reflect the wider world in which we live. 3135 Easton Turnpike, Fairfield, Connecticut, United States of America #J-18808-Ljbffr