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Job Description
Technical Project Manager
A seasoned professional is sought to lead a team of technical and field engineers in delivering complex projects for over 200 Credit Union customers across Ireland and the UK.
Job Description
Due to continued growth, a leading indigenous supplier of software to the Credit Union industry is seeking a Technical Project Manager to lead a team of technical and field engineers.
The role will involve:
- Project managing and leading a team of technical and field engineers
- Providing onsite support and assistance in projects such as migrations, implementation, upgrades, and deployment
- Troubleshooting issues and liaising with different departments, outside vendors, and customers
- Managing process and documentation throughout projects
- Managing costings and budgets
Key Responsibilities
- Lead a team of technical and field engineers in delivering complex projects
- Manage projects from start to finish, ensuring timely completion and customer satisfaction
- Troubleshoot technical issues and provide solutions
- Liaise with customers, vendors, and internal departments to resolve problems
- Manage project documentation and ensure compliance with company processes
Requirements
- Minimum of a degree or diploma in Computer Science or a related field
- Experience leading a team of field/support/infrastructure engineers
- Experience leading technical projects
- Strong customer focus and interpersonal skills
- Proficiency in Microsoft desktop and hardware technologies
- Experience with Windows 10 desktop environment, operating system, and MS Office products
- Familiarity with Microsoft Windows servers/Terminal servers and ability to troubleshoot issues
- Strong logical problem-solving skills and ability to work independently
- Effective time management skills and ability to handle multi-tasking and deadlines
Desirable Skills
- Experience with cloud migrations
- Knowledge of networking and IP
- Strong delegating and operations expertise
About the Company
A leading indigenous supplier of software to the Credit Union industry, with a strong reputation for delivering high-quality solutions to customers across Ireland and the UK.