Infrastructure Support Engineer L2 Job In Tralee

Job Description

The Americas Division of SMBC is seeking an experienced Infrastructure Support Engineer to join its System Support department.

Job Description

We are looking for a skilled IT professional who can work in a fast-paced environment, supporting a range of technologies and services. As an Infrastructure Support Engineer, you will be responsible for collaborating with other IT or business teams to review and advise on solutions for infrastructure problems and demands. • Collaborate with IT and business teams to review and advise on solutions for infrastructure problems and demands • Triage and resolve Level 2 support incidents and requests adhering to defined SLAs • Perform root cause analysis on technical issues • Work with the Engineering team to determine permanent solutions to recurring problems • Resolve Morning Checkout issues • Suggest and work on ways to improve the monitoring and reporting of checks • Document resolutions in a Knowledge Base • Work within the framework of the existing Service Now platform to receive and update tickets • Maintain effective communication within the group and with management • Follow established documented processes and procedures, suggest improvements where needed • Assist with reporting and resolution of audit requests relating to area of responsibility

Qualifications and Skills

• 5+ years of experience in an infrastructure/end-user support role • Microsoft Active Directory (User, group and computer management) • Microsoft Windows Desktop and Server Operating Systems - Windows registry, Group Policy, File/folder security concepts • Microsoft Office 365 • Citrix Workspace/Xen Desktop knowledge • VMware v Sphere • Core networking concepts (DNS, DHCP, etc.) • Excellent customer service skills • Excellent verbal and written communication skills • Ability to follow directions, priorities, and guidance from management • Ability to multi-task and work on several projects at the same time • Strong ability to deliver on time • Ability to document process, requirements, and create test plans • Strong ability to translate business requirements into technical solutions • Strong team player