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Job Description
Service Team Leader
Lead a team of drivers to deliver exceptional customer service and maintain a high level of performance in a fast-paced environment.
Key Responsibilities:
- Manage and coordinate driver resources to ensure company standards are achieved.
- Develop and implement effective service support team debriefing procedures.
- Provide clarity on customer service expectations and ensure drivers meet these standards.
- Work closely with drivers and service support to achieve desired customer service levels.
- Identify and report sub-standard customer service, delinquent calls, and deficiencies in route or driver performance.
Requirements:
- Full Clean Irish/EU Driving License.
- Demonstrated leadership skills in any work environment.
- Experience in managing a fleet of commercial vehicles and knowledge of transport legislation.
Benefits:
- Competitive salary package.
- Company Vehicle & fuel card.
- Long Service Awards.
- Uniforms and Equipment.
- Progression Opportunities.
- 4 weeks annual leave increasing to 5 weeks.
- Additional variable pay opportunity through the introduction of new business.
- On call allowance.
- Access to Company pension.
- Refer a Friend bonus.
- Trust Pilot reward.
- Employee Assistance Programme.
- Cycle to Work Scheme.
- Life Assurance.