Job Description
Are you living in the Cork region and interested in a career in Insurance claims? Avivaare currently hiring for permanent Entry-Level Claims-AdvisorsandExperienced Advisors in our Motor and Liability Claims Teams, in our offices located in the Cork Airport Business Park. Insurance qualification (APA Personal and Commercial General Insurance) an advantage but not essential for these roles. We flex locations, hours and working patterns to suit our customers, business, and you, this will be discussed during the Interview process. Were looking for people who want to embark on a career in insurance in a supportive and dynamic environment and who can provide the highest level of expertise and advice. We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. If you come from a legal, financial services, banking or insurance background then we want to hear from you! This role will involve proactively handling a portfolio of Damage & Injury Claims. You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position. Why Aviva? A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans In this role you will: Negotiate claims settlements for complex, noncomplex injury and damage claims Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim Understand customer feedback and what is meaningful to our customers. Build positive relationships with colleagues and external partners, in a professional and approachable manner Have confidence to seek guidance and make decisions which are right first time Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant Share learnings and feedback with colleagues and partners You make liability decisions to facilitate early resolution and maximise settlement opportunities Ensure files are accurately reserved at all times Have a good knowledge and understanding of the Motor Insurers Bureau of Ireland and their role in the Insurance Market in Ireland We would like you to have: Insurance qualification APA (Personal and Commercial General Insurance) an advantage but not essential for these roles Previous experience in Motor and/or Liability Claims Handling is advantageous Experience in financial services working environment Excellent Problem-solving abilities Proven negotiation skills with experience in settlement of complex claims Capability to provide the best possible outcomes for both the customer and Aviva Ability to make real time decisions based on changing information Positive Relationship building skills Dedication to the customer environment This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact