Job Description
Are you a Qualified General Insurance Claims Advisor and looking for a new and exciting opportunity? Aviva have new positions available in our Motor and Liability Claims Teams, at our Cork Airport Business Park location. We are looking for a person who at minimum APA qualification (Personal and Commercial). After initial training hybrid working arrangements will be available for new qualified starters. We are looking for an individual with a dynamic approach to the needs of our customers, who can provide the highest level of technical expertise and advice. We strive to hire talented, motivated people and give them the autonomy to innovate and make good decisions. We want people who are inquisitive, self-motivated, and eager to grow with us. This role will involve proactively handling a portfolio of Motor Claims (Damage/ Injury). You will investigate and settle claims whilst controlling the cost of claims and supporting our customers throughout the process. Please be advised you must have valid Irish, EU, or UK work rights to be considered for this position and hold at minimum an APA qualification (Personal and Commercial). Why Aviva? A competitive market leading salary depending on skills, experience, and qualifications Generous pension (employee contribution matching of up to 14% if you contribute 8%) Annual performance related bonus and pay review Holiday allowance of 25 days plus bank holidays, and the option to buy/sell up to 5 additional days Free car parking Generous Health & dental insurance contributions after six months Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme Cycle to Work benefit scheme TaxSaver Travel Scheme Family friendly parents (matching paternity and maternity leave) and carers leave. Up to 40% discount for some Aviva products plus discounts for Friends and Family Employee Assistance Programme Volunteering days Professional qualification support and transparent career progression plans In this role you will: Negotiate claims settlements for complex, noncomplex injury and damage claims. Demonstrate outstanding and consistent approach to handling your portfolio of work ensuring early decision making and that all settlement opportunities are explored throughout the lifecycle of a claim Understand customer feedback and what is meaningful to our customers Build positive relationships with colleagues and external partners, in a professional and approachable manner Have confidence to seek guidance and make decisions which are right first time Have a clear strategy that will get the best & fairest settlement for the Customer, Aviva & the Claimant. Share learnings and feedback with colleagues and partners You make liability decisions to facilitate early resolution and maximise settlement opportunities Ensure files are accurately reserved at all times Support Avivas Fraud Strategy Maintain quality of portfolio and with full compliance of CPC, DPA, CICA and all relevant legislation. Have a good knowledge and understanding of the Motor Insurers Bureau of Ireland and their role in the Insurance Market in Ireland. We would like you to have: Minimum (APA Personal & Commercial minimum) qualification Proven experience in Motor and/or Liability Claims Handling Experience in financial services working environment High learning agility Ability to handle complex situations Excellent Problem-solving abilities Proven negotiation skills with experience in settlement of complex claims Capability to provide the best possible outcomes for both the customer and Aviva. Active Listening Skills Ability to make real time decisions based on changing information Ability to handle own workload Positive Relationship building skills Dedication to the customer environment Outstanding communication skills This role is within the scope of the Central Bank of Ireland's Minimum Competency Code. Aviva is for Everyone Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy, maternity or those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference and provides equal opportunities for all. We flex locations, hours and working patterns to suit our customers, business, and you. Our smart working combines the benefits of flexibility with time together with colleagues. We prefer all applications to be submitted online, however if you require an alternative method of applying please contact