Job Description
Key responsibilities will include, but are not limited to, the following:
• Promote a customer-centric approach across the business, identifying opportunities to improve the customer experience.
• Drive and implement customer-centric initiatives, tracking progress and measuring impact on customer satisfaction.
• Collaborate with operational teams to identify areas for improvement, track progress, and ensure the right metrics are in place.
• Work with the business to integrate customer metrics into performance management and quality frameworks, continuously improving and developing KPI's.
• Provide customer insights, promoting cultural change, and providing CX training as required.
• Represent the end-user on customer-impacting projects, providing input and highlighting potential gaps and issues.
• Drive collaboration across all business units and Allianz Worldwide Partners boundaries, promoting the sharing of information.
• Be a catalyst for change, influencing and engaging the business, the Management Team, and Subject Matter Experts, and promoting a customer-focused approach.
We are looking for a highly quality, process, customer-focused individual with strong interpersonal, presentation, reporting, and communication skills. Key requirements include:
• Knowledge and track record of delivering cultural change around customer experience in a consumer-facing industry.
• Excellent time-management skills, ability to multi-task, highly organised and ability to work independently.
• Strong analytical skills, creative thinker and problem solver, continuously looking for areas for improvement. Results driven and solution oriented.
• Proficiency in MS Office, fluency in English required (verbal and written).
• High attention to detail and accuracy, effective analytical, project management, and negotiation skills.
• Experience in operations and/or project management, preferably in the Health or General insurance sectors.
Allianz Partners is a global company that offers international career opportunities. We recognize that our strength lies in our people and are committed to diversity and inclusivity.