Job Description
We are seeking a Supervisor to provide day-to-day front-line management in our busy Insomnia Department, ensuring colleague compliance with standards and delivering high-quality customer service. This proactive role involves leading by example, maintaining excellence in communication, and fostering a positive team environment. Responsibilities include monitoring attendance, timekeeping, productivity, and presentation, as well as ensuring staff are trained in product knowledge and store procedures. The ideal candidate will have relevant Supervisor experience in a customer-focused brand, be enthusiastic and outgoing, and possess a strong attitude to fulfill the Insomnia Philosophy. **Key Responsibilities:** • Maintain the highest standard of cleanliness and service within Insomnia • Ensure all staff follows procedures for Junction 14 Customer Service • Ensure all staff are trained in product knowledge and store procedures • Monitor attendance, timekeeping, productivity, and presentation of staff • Perform other functions as required by management • **Requirements:** • Relevant Supervisor experience in a customer-focused brand • Enthusiastic and outgoing attitude • Strong communication skills • Ability to work independently and as part of a team • **About Insomnia:** Insomnia is a leading coffee brand that prides itself on its commitment to quality and customer satisfaction. We are a dynamic and fast-paced environment that values our team members and provides opportunities for growth and development. **You'll be a great fit if:** • You have a passion for delivering exceptional customer service and leading by example • You are able to work independently and as part of a team • You have a strong attitude to fulfill the Insomnia Philosophy • You are enthusiastic and outgoing