Job Description
Junction 14 Mayfield are currently recruiting for the role of Supervisor in our very busy Insomnia Department. The Purpose of the Supervisors role is to provide day to day front line management to ensure colleague compliance with all standards as required in the successful running of the department. The supervisor will need to be fully familiar all aspects of the Baristas role including: Dress Code, Hygiene/HACCP Standards, Customer Service Standards, Performance Standards, Health & Safety as well as Roster Awareness. This is a proactive role that must provide for the consistent delivery of a high level of quality and service. An essential part of the role is excellence in communications with all colleagues, other supervisors and managers. Employee Benefits: 60% Staff Discount Employee Rewards Scheme Peer Awards Scheme Employee Referral Scheme Free On-site staff parking Excellent Career Progression Opportunities Bike to Work Scheme The Role: As a valued member of our team, you will immerse yourself in our love for all things coffee and make each cup heavenly for all! Between putting a smile on customers faces with your latte art, getting to know your customers, ensuring perfection with every drink made, and making sure that the shop is spick & span, you will become a valued member of the Insomnia family, working with your other coffee lover team mates. Responsibilities The role will involve shift work over the busiest days / shifts and will include weekend work. To always maintain the highest standard of cleanliness and service within Insomnia. To ensure all Insomnia staff follows the procedures put in place for Junction 14 Customer Service. To ensure all staff trained in product knowledge and store procedures. To monitor on an ongoing basis staffs attendance, timekeeping, productivity and presentation. Perform any other functions that may be required by management from time to time. Requirements We are on the lookout for people with relevant Supervisor experience in a customer focused brand. You will be enthusiastic and outgoing. Previous coffee experience is an advantage but its all about having the right attitude to fulfil the Insomnia Philosophy. *** At this time we do not require the assistance of recruitment agencies*** Skills: Barista Management Supervisor Team Work Customer Service