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Job Description
Deliver exceptional customer service, drive sales and retention, and work closely with a team to achieve targets in a fast-paced branch environment.
Job Description
The Personal Insurance Advisor role requires a results-driven individual to provide a high standard of service to existing and new customers, ensuring a great experience. Working closely with a Team Leader and Support Manager, you will be responsible for:
- Providing a high standard of service to existing and new customers, ensuring a great experience.
- Delivering on agreed targets for new business and retention through the use of selling and retention skills.
- Executing policy amendments in an efficient manner, ensuring all aspects of service provision meet customer expectations.
- Optimising opportunities for cross-selling, generating referrals, and engaging with customers to maximise business growth opportunities.
- Handling a high volume of calls efficiently, ensuring call answering objectives are achieved for both the customer and organisation.
- Working closely with team colleagues to collectively achieve overall targets set.
- Ensuring all systems and procedures are complied with.
- Accruing and maintaining comprehensive up-to-date knowledge and information of the Company's Personal Lines and Commercial product range and compliance requirements.
- Completing relevant industry qualifications as appropriate.
Requirements
- Leaving Certificate or equivalent and/or a relevant third-level qualification.
- Excellent communication and organisational skills.
- Previous sales or customer service experience.
- Proactive, energetic approach and positive outlook.
- Proficient in MS Office Suite (MS Word, Excel, PowerPoint).