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Job Description
Contract until June 2025 | Hybrid, based in Dublin
Role Overview:
The Customer Support Specialist engages directly with customers, responds to queries and concerns, and provides support to the Senior Customer Support representatives in the handling and resolution of complaints relating to claims and insurance queries.
Role Responsibilities:
- Liaises directly with customers through various channels
- Identifies and assesses customers' needs, and provides an appropriate solution
- Advocates for the best interests of customers, and proposes solutions that represent the best possible customer outcome
- Provides support and/or direction to colleagues and Outsource Service Providers on customer support matters requiring referral
- Assists with complaints investigations and finding resolutions
- Escalates complaints or complex queries in line with internal procedures
- Maintains records of consumer interactions in line with business and regulatory requirements
- Carries out other duties as directed by management
Requirements:
- The successful candidate must hold a recognised qualification under the Central Bank of Ireland's Minimum Competency Code (APA, CIP, ACII, FCII, QFA, LCOI or other).
- A minimum of 3 years experience working in a customerfacing role in an insurance intermediary or insurance contact centre is required.
- A demonstrated knowledge of general insurance products and the insurance sales process is required.
- Experience handling customer complaints is an advantage
- Be proficient in French and English. Additional languages (eg. Spanish) are an advantage
Desirable:
- A positive attitude and the ability to positively influence others
- Strong communication skills
- Good proficiency in Microsoft Office and/or Google applications
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.