Job Description
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientatedand have a passion for providing best in class customer service, to join our growing team in ourCustomer Contact an Insurance & Deposit Advisor, you will provide advice and day to day transactional support to our customers across a range of financial products, at all times supporting our customers to enable them to achieve their financial goals. Our focus is to deliver an exceptional customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound and outbound phone calls. Responsibilities: As an Insurance & Deposit Advisor you will be responsible for; Support our customers with their day to day deposit rollover transactions. As required, respond to queries regarding deposits & insurance. As required, respond to queries regarding our customer's everyday banking needs. Interact and build relationships with customers and other partners while operating within agreed service level agreements. Provide advice to customers on products and services that meet their financial needs. As required, complete outbound calls with existing deposit customers to discuss options available. Work as part of a team and on own initiative. Requirements: Essential: APA in Regulations, Loans & Investments or QFA Desired: A passion for accuracy and attention to detail, and a positive attitude A passion for delivering the highest level of customer experience through adherence to regulations, compliance, policies and best practices A deep understanding of compliance in a contact centre environment Excellent interpersonal and effective communication skills Eager to develop skills, capabilities and competencies This is Permanent role based onsite in PTSBs Carysfort Avenue, Blackrock, Dublin. (Galway hub is also available) Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.