Job Description
Graduate IT Deskside - Infrastructure Support - Excellent CareerOpportunity Key responsibilities : Supporting two small offices one of the offices is a leadership head office which houses our most senior VIPs Provide second level support to end-users (Clients), for PC hardware and standard software related incidents. Ensure professional execution & follow-up on IT service requests in accordance with the service level Participating in changes and projects those require technical person on site, working with remote IT specialists/ Project managers as one team Ensures smooth and secure functioning of existing IT infrastructure systems, by performing operational and system management tasks under the supervision of the back-office Support the TSM in delivering end-users IT exploitation and training initiatives Maintain IT security & asset management procedures in accordance with Company guidelines Close follow-up on client escalations and VIP requests/incidents Assist/ Support the TSM in local projects & business major events Job Requirements Experience At least 3 - 5 years of proven experience and responsibility in a similar IT environment, equipped with advanced technologies Office houses our most senior VIPs so experience of working with and supporting senior clients is essential Expertise level of knowledge in all computer functions and operating system and Apple devices. Good Back-Office understanding : Servers, WLAN / LAN network, IP principles Collaboration tools eg: SharePoint, BlueJeans networks, Video conferencing systems Personality outline : Strong willingness to expand their IT expertise and IT Service Management skills Excellent interpersonal communication skills, to communicate and manage expectations with company employees at all levels. Ability to work effectively under pressure. Flexibility and availability ready to perform some activities offside normal business hours on an Ad-hoc basis. Skills: Deskside Support Infrastructure Support Cloud Support