Job Description
National Broadband Ireland is seeking an IT Director to lead the design, development, and implementation of its system stack and software applications. **Job Summary** Lead a team responsible for the design, development, and implementation of NBI's system stack and software applications, driving innovation and streamlining processes within the organization. **Job Description** As the IT Director at National Broadband Ireland, you will be responsible for leading a dynamic team responsible for overseeing the system stack and software applications utilised within NBI. Your role will involve setting the strategic direction for system evolution, harnessing AI and cutting-edge technologies to promote innovation and streamline processes within the organization. **Key Responsibilities** • Lead a team responsible for all activities related to the design, development, implementation, and in-life management of NBI Systems, Software Applications, hosting requirements, and internal ICT business needs. • Manage the development and deployment of high-quality new applications and/or evaluate, install, configure, and deploy new applications, systems software, products, and/or enhancements to existing applications. • Ensure all IT technology functions are operating effectively and efficiently with necessary security and business continuity plans in place. • Ensure that applications meet business requirements and system goals, fulfill end-user requirements, and identify and resolve systems issues. • Ensure all corporate and contractual obligations, policies, and procedures are understood and followed by the IT team and implemented across the entire business. • Ownership and management of all IT budgets with the objective of actively targeting cost improvements while maintaining quality and delivery goals. • Lead and deliver large-scale system enhancements or new deployments as required by business users or to deliver strategic objectives aligned with process improvements or operational efficiencies. • Review and analyze existing applications and hosting structure/usage effectiveness and efficiency, and develop strategies for improving or leveraging these systems. • Ensure effective research and testing of new software programs and applications in support of addressing system, customer, or user issues, working with those undertaking analysis and design, and system owners. • Ensure that any new software integration into the company systems meets functional requirements, system compliance, and interface specifications. • Monitor incident trends and anticipate potential problems for proactive resolution. • Use initiative to propose solutions to strategic and operational problems and identify opportunities for collaborative activity, including innovation to further the strategic aims of NBI. • Manage and provide direction for the IT team in support of business operations. • Motivates, develops, and coaches IT team to ensure best performance at all times. • Develop and maintain good relationships with clients and suppliers as well as key partners and stakeholders. • Strives for efficiencies and process improvements within the IT systems, licensing, and hosting overheads and/or to support operational requirements. • Working with our IT Enterprise Architect and ICT Partner ensuring our Enterprise and Office IT solutions are best in class, capable of meeting customer requirements and quality of service, and roadmaps are developed and maintained to ensure solutions remain state of the art. • Participate in the Company's security committee, liaising in particular with the CSO, Director for Risk Management, and DPO in relation to information security matters. • Responsibility for developing, implementing, and monitoring a strategic, comprehensive enterprise cybersecurity and IT risk management program that meets the Company's information security strategy. • Ensure implementation of disaster recovery, backup procedures, and information security and control structures to protect company data and infrastructure. **Requirements** • 10 years' experience in a senior leadership/board position in IT in a medium-large business. • 10 years senior leadership responsibility managing/supporting multiple, large, cross-functional applications and technology service teams or projects, having delivered major capital projects. • Proven experience in the development of a significant strategy that demonstrates the capacity to deliver and support significant business growth and delivers operational efficiencies and process improvements. • Creating and leading high-performance project teams that are generated on a solid foundation of building productive communication, creating innovative solutions, and delivering great performance with a focus on time, cost, and quality. • Knowledge of emerging technology and understanding the applicability to our industry. • Demonstratable application of AI to drive efficiencies or process improvements. • Track record of running all aspects of the provision of Enterprise IT delivery and care services to an organization of the scale of NBI (250+ employees) including budget management, stakeholder management, delivery of key objectives to time, quality, and cost metrics. • Educated to degree level in a related area with a relevant professional qualification (or equivalent evidence of experience). **Competencies** • Innovator: Creates an environment that encourages new approaches, challenges the status quo, and inspires creativity while protecting the core function and contractual requirements. • Strong communicator: Quickly and effectively share information and knowledge with others, communicate across boundaries, and encourage a climate that engages everyone. • Leadership: Influences both internal and external stakeholders through strong communication skills, impactful messages, and personal credibility. • Sets the strategic direction and communicates it in a clear and concise way. • Relationship management: Able to foster collaborative relationships across functions and business (internally and externally) to facilitate cooperation and information exchanges that improve customer and business outcomes. • Critical thinking, problem-solving, and analytical: Demonstrate research and problem-solving skills that will contribute to the development of the organization. • Collates complex information from diverse sources and makes business sense of it. • Anticipates and creatively solves the strategic problems. • Outward Focus: Understands the business environment and internal/external needs, and identifies business opportunities that drive operation and process improvements.