Job Description
Tierney’s provides a trusted and reputable range of IT Solutions, Support, and Consultancy Services to the International Hotel, Restaurant, and Leisure Industry across Ireland and the UK. Our commitment within the Hospitality Sector brings cutting-edge solutions to our customers from leading partners around the globe, enabling our clients to gain the maximum from their IT investment and helping them achieve their specific needs.We are currently recruiting for an experienced IT Field Service Engineer in the Munster region (Kerry/Cork). This role may span one or more areas of expertise; this will depend on the candidate’s ability to learn and absorb complex technologies.As an IT Field Service Engineer, you will:Provide on-site support to our customer base.Develop and build positive and professional relationships with our customers.Liaise with other engineers/technicians and customers.Diagnose/troubleshoot software, hardware, and network issues at customer sites.Install/Configure servers, computer equipment & peripherals.Deal with customer issues effectively and efficiently, while ensuring a high level of customer satisfaction with the services that we offer.Communicate regularly with the dispatcher regarding on-site visits.Document onsite information for Hudu.Update the ticketing system after each call.To be considered as an IT Field Service Engineer, you will need:An IT qualification in a related discipline or CompTIA.Experience and a proven track record in a similar customer-facing role in the IT sector.Proficiency in Microsoft Desktop OS (domain environment), desktop application related configurations, troubleshooting, etc.Strong problem-solving skills, ability to visualize a problem or situation and think abstractly to find a resolution.Good interpersonal skills, works well with others.Excellent communication skills, fluent in speaking and writing English essential.Hold a full, clean Irish/EU driving license.Be available to work out of hours – evenings and weekends on a rostered basis.Physical requirements include the ability to lift up to 16kg.Benefits:Company vehicle.Fuel Card.Competitive salary.Twenty-three days annual leave plus public holidays.Life Assurance Scheme.Opportunity to gain industry-recognized qualifications.Active sports and social club.Employee Assistance Programme (EAP).Career progression.Educational Assistance programme. #J-18808-Ljbffr