Job Description
IT HelpDesk Location :Location:Newenham House, Malahide Road, Dublin. Job type Full-time Permanent Full job description currently recruiting for Helpdesk administrators based in North Dublin. This is a fantastic opportunity to join an ever-expanding face paced team. The role supports the delivery of contracted services to our clients. General tasks include taking calls on helpdesk and assigning work to relevant individuals, sending & receiving emails for facility requests Run weekly helpdesk report for number of calls, callouts from command centre Verify through appropriate checks and comparisons that the information on the job report and timesheets is accurate Identify and procurement of any materials vital to support timely job completion Raising and sending out POs Taking ownership of all maintenance administration to ensure the day to day running of the highest quality within the maintenance dept. Ensure the accurate processing of all paperwork including the need for timely input into the IT system and all relevant data back ups Develop efficient & organised work practices enabling the business to carry out their activities in a professional manner You must be capable of acting as a reliable back up to the maintenance manager & helpdesk function and ensure the maintenance manager is kept fully advised on any issues / complaints that arise The Ideal Candidate: Experience of working within a fast-paced office environment and previous helpdesk experience is desirable You must be an extremely flexible individual for this role and have excellent social skills. Excellent interaction, organization and interpersonal skills Proactive, can-do demeanour Diligent and flexible, able to work independently as well as part of a team Ability to multi-task and work on own initiative is critical You must have basic knowledge of all Microsoft packages Good telephone manners & communication skills are a must as client liaison is critical part to this role Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G Grad/Spousal, Stamp 4, Irish/British/EU passport. For more information please apply here or contactAgnes Reena/Contact: eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent. Ref: EET6159 Skills: HelpDesk Microsoft Windows Benefits: Work From Home