Job Description
Support IT operations teams in a dynamic environment, working with diverse backgrounds and industries to create a safer, sustainable and more connected world.
TE Connectivity's IT Operations Teams support hardware installation and configuration and ongoing maintenance of the computers/data centre. They coordinate, diagnose and troubleshoot employee issues with personal computers and related systems; provide support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. TE's IT Operations Teams provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. They develop, document, and implement standard operating procedures and customer service guidelines relating to remote IT support. At times they may monitor and troubleshoot equipment and assist with logging and documentation, cabling, racking, and server installations.
Key Responsibilities:
- Install, configure and deploy applications, hardware & operating systems
- Ongoing maintenance and support of Desktop/Laptop devices
- Basic troubleshooting of hardware & software
- Follow diagrams and written instructions to repair a fault or set up a system
- Work with and support team members on various projects
- Provide timely resolution of issues
- Work in collaboration with our 3rd party support contractor
- Develop documents and implement standard operating procedures
- Provide 1st level support to users for all issues raised by phone, email, self-service or face to face
- Perform other duties as required
Requirements:
- Associate Degree or equivalent work experience. Minimum 2 years' experience in a related field
- Working knowledge O365 environment essential. Specifically, MS-Outlook & TEAMs
- Knowledge of commonly used concepts, practices and procedures within particular field
- Experienced knowledge of Networks and IT infrastructure
- Demonstrated ability to drive & solve technical issues through to completion
- Excellent team player
- Resourceful, self-educating and self-motivating
- Excellent team player with strong communication and customer-facing skills
- Strong organisation and time management skills
- Ability to travel to and / or support other sites
- Motivated self-starter with a "can-do" attitude who works well to tight and varied deadline
About TE Connectivity:
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more.
What We Offer:
- Competitive Salary Package
- Performance-Based Bonus Plans
- Health and Wellness Incentives
- Employee Stock Purchase Program
- Community Outreach Programs / Charity Events
- Employee Resource Group