Job Description
IT Service Lead Location: Dublin, Ireland Full Time Permanent Reporting to: CIO Main Purpose: The IT Service Lead will own the IT Support and associated processes for our 4000+ organisation across Ireland and the UK. You will support our people in the field and in the offices to be successful in their roles with an IT service that is effective and consistent. You will coach, mentor, and lead our internal IT team creating an environment where colleagues aresupported to deliver their best. You will develop and implement the key process improvements that will drive client satisfaction and efficiency of businesses through the utilization of technology. They will ensure all business metrics are addressed appropriately. We are seeking someone who will play an active role in day to day technology operations management, decision making, support and human resources. As our IT Service Delivery Manager, you will work closely in a team environment to ensure client expectations are being met, projects are being delivered and service requests are prioritised appropriately. In addition, the IT Service Delivery Manager will work closely with the management team to ensure all business goals are being met. Main Duties: Ensure the IT Service Desk can diagnose problems quickly and record them accurately, resulting in confidence by the end user in the help desk service Retain a core trained staff that supports achieving efficiencies thereby reducing cost Ensure that employees are following computer use policies, information security and privacy Participate in recruitment, orientation and ongoing training of new IT staff Supervise and direct IT personnel Utilize internal systems to optimize support, discover trends, and continuously improve processes Integrate information technologies into the company for optimal effectiveness Understand current and future business goals and ongoing IT issues to ensure business success Reinforce and validate training and adherence to established processes Leverage your experience to encourage improved communication and cooperation between business and IT colleagues Manage key partner contracts "in-life" and ensure SLA's are hit Experience; Knowledge and Skills: The successful candidate will have: Previous technical experience managing a team (2+ years) Bachelors degree not required, but preferred Aggressive problem solver Eager to develop professionally Ability to work with little supervision and manage a team Ability to work on multiple priorities and/or projects simultaneously Knowledge and hands-on experience providing support to users using, Apple iOS, Windows 7, Windows 10 and other mainstream Microsoft applications ITIL accreditation essential Candidates should hold appropriate RTWs for Ireland i.e. Stamp1G, Stamp 4, Irish/British/EU passport. For more information please apply here or contactAgnes Reena/Contact: eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent. Ref: EET6253 '' Skills: Windows Service Desk ITIL Benefits: Work From Home