Job Description
What's the opportunity?
The role of Team-IT at Intercom is to offer outstanding IT experience by providing efficient and productive support in our Dublin office. We directly support Audio & Video conferencing systems, troubleshoot and resolve issues with hardware, software, and third-party tools. We manage all user access and provisioning while maintaining and strengthening a robust infrastructure to reinforce and build better efficiency.
We also manage a complex stack of applications and their integrations while practicing heavy awareness and care for security. We have a very cohesive team that is consistently raising the bar for IT excellence in our industry. We always step up and make the most out of opportunities to better the IT needs of Intercom.
What will I be doing?
- You will be working with a team and be the frontrunner for all end-user support.
- You'll lead our new hire sessions in the office, along with setting up both Apple & Windows devices.
- Providing exceptional customer support via our internal ticketing system.
- You will be in charge of account provisioning and de-provisioning, onboarding and offboarding processes, and maintaining the stack of applications and their integrations.
- Coming up with and documenting processes for how we work and supporting our end-users.
- Contributing to the maturity process of the team as a whole while managing your work projects.
What skills do I need?
- College level degree in the relevant field or experience to make up for lack thereof.
- You love helping people and working with a team.
- Ability to solve hardware and software problems while also implementing/documenting ways or processes to avoid them in the future.
- Experience in hosting productivity and communications applications (GSuite, for example) and the ability to train and help employees on their use.
- Experience in the implementation, management, and use of SSO, 2FA, and MDM technology (Okta, Duo, JAMF, etc...) in an enterprise environment.
- Lastly, you must possess a wonderful passion for what you do, eager to learn and improve, and excited about technology and the future of the Internet and IT.
Bonus skills & attributes
- Relevant certifications (Casper/JAMF certs, A+, Network+, Okta Admin, AWS certs, etc...)
- Experience with Audio/Video and Video Conference systems across our offices.
- Cloud-heavy infrastructure experience.
- Buildout experience.
- GitHub knowledge.
- Automation w/ Okta Workflows, BetterCloud, etc...
- Scripting knowledge.
- Slack admin knowledge.
Benefits
We are a well-treated bunch, with awesome benefits If there's something important to you that's not on this list, talk to us
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Open vacation policy and flexible holidays so you can take time off when you need it.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers.
- If you're cycling, we've got you covered on the Cycle-to-Work Scheme.
- MacBooks are our standard, but we're happy to get you whatever equipment helps you get your job done.
Please note: For this role, we can only hire permanent residents of Ireland.
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