Job Description
Building a sustainable tomorrow We are seeking an IT Support Analyst to join our IT Services team to support the ever-growing needs of our business. The role will be based out of our Kill Office in the Republic of Ireland, and will require travel to support our projects and offices around the country. Infrequent travel may be required to the UK. Your mission Reporting to the IT Foundation Level 2 Support Team Lead your general responsibilities will include: Supporting the day-to-day operations of the BAM IT Services (UK&I) team by providing effective in-person and remote 2nd-line support. Ensure that the timely response & resolution of customer incidents and service requests are carried out within business-agreed SLAs. Maintain a high standard of customer service delivery to our business. Create, update, prioritise and resolve incidents or service requests. Support colleagues, sharing workload and knowledge. Working closely with the rest of IT Services on improvements to the services we provide to the business. Identify incidents that may lead to a Major Incident or Problem call under ITIL best practices. Your technical responsibilities will include: Providing second line support in areas such as: Office 365 administration and troubleshooting including MFA Installation and diagnosis of company-approved software. Supporting projects and site print solutions. Investigation and triage of network faults; notify Infrastructure when required. Hardware & Software troubleshooting Triage incidents and reassign them via agreed escalation paths as required. Supporting JVs that are utilising BAM UK& I services. Poly Video Conferencing via Teams Provisioning Building laptops using Autopilot Previous ITSM experience Print devices, Uniflow, scanning Strong network fundamentals including VPN troubleshooting. Azure Entra Active Directory Administration Intune Administration Knowledge Management creation and maintenance Remote Control Tools Server Fundamentals SharePoint Proactive awareness and alerting of: New software requests. Security breaches. Who are we looking for? ITIL foundation qualification or good sound knowledge. Experienced in Windows 10 and 11. Understanding of MS Server 2016+ specifically Active Directory and folder permissions. Office 365 experience would be beneficial. Understanding of VPN, WAN and LAN plus diagnosing faults. Strong focus on customer service with the ability to manage customer expectations, prioritise conflicting demands and resolve customer tasks via our AskIT system. Highly motivated with a flexible approach. A willingness to continually develop levels of knowledge. Ability to support staff at different levels of ICT knowledge and experience. Excellent time management and organisational skills with the ability to achieve results. Full Irish or EU Driving license What's in it for you? Bam offers opportunities to work on some of Irelands' largest and most exciting construction and civil engineering projects. We are committed to our employees and offer strong competitive salaries, along with benefits such as: 8% pension contribution private health insurance two wellbeing days per year holiday purchase scheme learning and Development opportunities company vehicles (depending on the role) flexible working arrangements Your work environment People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We're on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics. Who are we? The art of building is about building for communities; it's about building for life. Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar. Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day. Our recruitment process, what you need to know? BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application or Login/Register to apply button below.