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Job Description
IT Support Engineer role requires customer orientated individual with strong problem solving skills to provide proactive support and resolve technical issues for valued customers.
The IT Support Engineer role involves solving customer issues remotely over the phone or via email and working on a range of end user technical issues. You will work with services and solutions that use technology platforms from Microsoft, HP Enterprise, HP, Cisco, VM Ware, Sophos and Datto. Extensive industry training and certification is provided and development path into network and security, or infrastructure and cloud services is an option.
This role will ideally suit you if:
- You have at least 1-2 years' experience working as an ICT Support Engineer in a customer focused service centre.
- You have a third level degree qualification in an IT discipline.
- You have achieved or are interested in achieving professional vendor certification.
Rewards and Benefits:
- Work in a positive and supportive environment.
- Sponsored training and continuous professional development.
- Life Assurance.
- Wellness programme including Employee Assistance Programme.
- Teambuilding initiatives.
- 3 Paid Volunteer Days annually to give back to the community.