Job Description
Overview NTT DATA Services currently seeks an IT Support Engineer to join our team working onsite with a major Financial Services client based in Cherrywood Business Park in South Dublin. The Engineer is responsible for the technical support of hardware and software across the sites for all hardware and software Incidents and requests for end-user computing support (including desktops, laptops, mobile and printers). Although this role will be based onsite in Cherrywood it is a requirement for the role that you have a car and full license as there may be a requirement from time to time to cover colleagues at other sites. Responsibilities Reviews, troubleshoots and approves operational quality of desktops, notebooks, printers, and associated peripherals. Installs, maintains and optimizes desktop /notebook configurations at customer sites. Diagnoses and resolves product performance problems. Performs maintenance and repair services. Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. Instructs customers in the operation and maintenance of the system. Experience: 2 - 4 years of relevant experience or equivalent combination of education and work experience. Proficient in Windows operating system environment; knowledge of Linux/Unix operating systems may be required. Strong customer interaction skills. A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required. Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package Skills: Hardware troubleshooting Remote support Help Desk Support