Job Description
IT Support Level 2 PFH Technology are Seeking an IT Support Engineer to join our team. Responsibilities may include, but are not restricted to: Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system. Establish and build on good working relationship with clients Troubleshoot and if required, referral of hardware faults to third parties Where appropriate, assign warranties on hardware to third parties System administration using Active Directory Troubleshoot issues with Windows accounts/mailboxes Troubleshoot system problems, diagnose and solve software faults e.g. Citrix Install and configure computer hardware and peripherals, operating systems and applications System Administration - amend privileges / security permissions on server shares, setup of new shared folders on existing shares Manage pst requests and data requests for staff moves Liaise with third party vendors for software hardware installation Deal with 'how to' and information requests including data security and ICT policies Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues. Document new solutions Install individual software requests Managed Print devices - liaise with vendors including IP information Access consoles to push or provide solutions for requests e.g. Content encryption Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate Other Coordinate office activities to secure efficiency and compliance to procedures and processes Create and update records and databases with personnel, financial and other data Submit timely reports and prepare presentations/proposals as assigned Assist colleagues as requested Experience: 3+ years' experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision-making skills Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing. Demonstrate evidence of production of quality deliverables Education Third Level Education Qualification is preferable. PFH Technology, owned by Ricoh a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian Cloud Services and Custodian Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.