Job Description
PFH Technology Group are currently recruiting for a Level 2 IT Support Engineer to join their team and be based with their Dublin based client. Permanent contract Onsite position Responsibilities may include, but are not restricted to: Prioritise, manage and respond to helpdesk calls in a timely manner logged on the help desk system; Establish and build on good working relationships with customers; Troubleshoot and, if required, refer hardware faults to third parties; Where appropriate, assign warranties on hardware to third parties; System administration using Active Directory; Troubleshoot issues with Windows accounts/mailboxes; Troubleshoot system problems, diagnose and solve software faults (e.g., Citrix); Install and configure computer hardware, peripherals, operating systems, and applications; System Administration – amend privileges/security permissions on server shares, setup of new shared folders on existing shares; Manage PST requests and data requests for staff moves; Liaise with third party vendors for software/hardware installation; Deal with ‘how to’ and information requests including data security and ICT policies; Liaison with local and national ICT teams (e.g., Server and Network management) to find root cause for recurring issues; Document new solutions; Install individual software requests; Manage Print devices – liaise with vendors including IP information; Access consoles to push or provide solutions for requests (e.g., Content encryption); Follow and adhere to SD processes, procedures, and follow escalation process and other matters as appropriate. Desktop Support – Level 2 Support Technical Skills: Active Directory, Exchange, Backups, Support, Desktop support; Desktop Support: Supporting, troubleshooting; Desktop & Remote Admin: Administering; Email Management: Setting up users, distribution lists, etc., MS Exchange 2010; AD – Windows Server 2008: Administering, understanding of group policy, etc.; Backups: Monitoring backups, daily checks, etc., Backup Exec; Anti-Virus: Monitoring, deploying, troubleshooting; Network Support: Patching, understanding of VLAN; Hardware Support: PC & Printing, Hardware Support. Experience: 3-4 years in a support experience and 1-2 years in a desktop support role; Experience of the above technical skills; Some project co-ordination desired; Strong Customer Focus. #J-18808-Ljbffr