It Support Technician Job In Dublin

IT Support Technician role in Dublin 1, providing technical advice and assistance to clients and end users, with a strong focus on problem-solving and troubleshooting.

As an IT Support Technician, you will be part of a team providing remote and telephone support for SMB and Enterprise customers. Your role will involve providing technical advice and practical assistance to our clients and end users.

• Excellent problem-solving and troubleshooting skills with the ability to isolate problems to specific parts of a system and diagnose under tight time constraints.
• Good all-round knowledge including resolving issues with PCs, networks, and networked devices (scanners, switches, etc).
• Performing system administration and maintenance, taking ownership of user problems, and being proactive when dealing with user issues.
• Creating and updating technical documentation, including work instructions, standard operating procedures, and manuals.

Key qualifications and experience include:

• Experience in IT support.
• Proficiency in Microsoft Cloud technologies, including Office 365, Share Point, Intune, and Azure.
• Strong knowledge of Microsoft Windows operating systems and Microsoft Office applications.
• Experience with Core Microsoft Products, including Active Directory, 365 Exchange, and Share Point.
• Experience with networking technologies, including TCP/IP, DNS, and DHCP.
• Experience with Fortinet Firewalls and Ubiquity networking products would be beneficial.

Personal attributes required for the role include:

• A technology enthusiast who is good with people and enjoys solving problems.
• Ability to work both under direction and on your own initiative, prioritizing jobs as required.
• An approachable and supportive team player, providing technical guidance and help as required.
• Keen to learn and gain experience with new technologies and enjoy being part of a fast-growing business.
• A can-do attitude and positive approach to work and customers in general.
• A strong teamwork approach, excellent customer service, and the ability to interact with clients in a professional manner.

Salary: EUR40 K + car allowance.