It Support Technician Job In Galway

IT Support Technician sought for hybrid role in Galway, providing Level 2 support for Windows-based infrastructure, with expertise in Office 365 and Active Directory management.

As an IT Support Technician, you will be responsible for troubleshooting, system maintenance, and support for a fast-paced environment. Your duties will include:

• Providing Level 2 technical support for Windows desktops, laptops, and mobile devices.
• Managing user accounts and permissions in Active Directory and Office 365.
• Troubleshooting hardware, software, and network-related issues.
• Supporting Microsoft 365 services, including Outlook, Teams, and Share Point.
• Documenting and resolving support tickets, ensuring timely updates and solutions.
• Assisting in IT infrastructure projects, including system upgrades and migrations.
• Providing remote and on-site support as needed.

Requirements:

• 3+ years of experience in IT support, with expertise in Windows environments.
• Experience with Office 365 and Active Directory management.
• Basic networking knowledge (DNS, DHCP, TCP/IP).
• Strong troubleshooting skills and attention to detail.
• Relevant certifications such as Comp TIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent.

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