Job Description
IT Systems Analyst role involves supporting and managing IT services and infrastructures across multiple sites in Ireland, requiring technical expertise and problem-solving skills.
Your Role
The IT Systems Analyst will be part of a small localised team within a global IT organisation, supporting IT services and infrastructures across multiple sites in Ireland.
Your Responsibilities
- Client Devices: Provide end-user support for PCs, Laptops and phones, technical setup & basic training for new hires.
- Server Systems: Knowledge of standard service systems device support and configuration, including data and systems recovery.
- Networks: A solid understanding of modern network topologies and technologies and the use of standard TCP/IP troubleshooting tools.
- Service: Log and document relevant Business/IT issues using the company Service Desk application.
- Telephony: Understanding of commercial telephony systems.
- Adaptable: Ad-hoc responsibilities as required to support business needs. Ability to make technical decisions as required.
- Security: Fundamental awareness of hardware and software security tools; including RF/Wireless device lock-down; patch management and endpoint analysis.
- Applications: Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable business function.
Ability to follow structured procedures for technical changes, produce clear documentation for IT support, manage project work for business needs, and collaborate with service providers and internal teams to ensure timely issue resolution and enhance overall business performance.
Your Skills and Experiences
- Fluency in English - both Verbal & Written
- Results Focus: Can be relied on to exceed agreed business revenue and volume goals and push him/herself for results.
- Priority Setting: Spends his/her time on what's important.
- Problem Solving: Uses logic and reason to solve difficult problems with effective solutions.
- Communication: Is able to communicate verbally, textually and present to the highest standard.
- Windows Server Administration, WAN/LAN configuration, TCP/IP, Wireless/RF
- AS400/I Series, McAfee EPolicy, Symantec Backup Exec, VMWare, Kaseya knowledge.
- Minimum 2-3 years experience in a similar position; preferable to have excellent Supply Chain understanding.
About Kuehne+Nagel
Kuehne+Nagel is one of the world's leading logistics companies, with over 80,000 employees at some 1,300 locations in over 100 countries.
We pride ourselves on Diversity & Inclusion and are committed to equal opportunity in our teams with regard to people with disabilities.