Job Description
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Summary:We are looking for an accomplished Senior SAP Technical Consultant who is well versed in delivering consistent, high-quality results to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption as part of the SAP Enterprise Cloud Services team.Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer’s business requirements and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services and resolve technical complexities.The Role:As a Technical Service Manager, you will be responsible for the technical and architectural discussions with the customer and solution roadmap development. You must:Analyze and implement SAP support methodology.Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.Understand the SAP high availability and disaster recovery architecture, network, and virtual technologies (load-balancer, virtual machine).Own, lead, and coordinate operational tasks, escalations, and process improvements.Support the operation of technical system landscapes.Deliver high quality and ensure stable operations.Identify top issues, define action plan, and drive the resolution process.What you bring:Minimum 10+ years of SAP Technical Administration with SAP Basis skills and experience in Administration and Operations of SAP solutions.Ability to work effectively as a virtual member of a dynamic, dispersed team (remote).Strong background in SAP Solutions, SAP technology, and products, and cloud technology.Good knowledge of S/4HANA architectures and related migration paths and tools.Solid understanding and experience in SAP HANA.Experience in Technical Architecture/Implementation/Change Management.Deep experience in technical planning, implementation, and configuration.Expert across multiple SAP and non-SAP technologies.Knowledge of SAP RISE or ECS experience would be an advantage.Meet your team:SAP Enterprise Cloud Services is part of the Customer Services & Delivery board area in SAP, focusing on the delivery of managed private cloud services.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software.We win with inclusionSAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is committed to the values of Equal Employment Opportunity.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 405662 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. #J-18808-Ljbffr