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Job Description
Italian Speaking Customer Service Advisor required to handle inbound calls, address customer enquiries, and provide quality advice and information to consumers and distributors.
MTrec is representing a unique customer service client in their search for a Customer Service Advisor with Italian language skills.
Job Description
- Handle inbound calls from Italian and English speaking consumers and distributors
- Address customer enquiries via telephone and email
- Provide quality advice and information to consumers and distributors
- Resolve queries and keep customers updated on the status of their enquiries
- Process inbound calls accurately and efficiently
- Make effective use of downtime by assisting colleagues with other tasks
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service
- Fulfil any other ad-hoc duties
About You
- Fluent in Italian
- Customer service background
- Ability to provide a courteous and professional service to ensure customer satisfaction
- Great team player with a motivation to help solve customers' problems
- Home internet connection
Company
Our client is a blue-chip company with a great team-based culture, offering world-class training and development opportunities.
Working Arrangements
- Home-based position from day one
- Monday to Friday working hours (8am – 4pm or 9am – 5pm)