Job Description
Do you have a keen interest in IT and strive to provide exceptional service? Do you want to help ensure that our employees get the best IT support so they can focus on delivering great results? At Samsøe Samsøe, we put our soul into our work, and we meet members, colleagues, and the world around us with a keen sense.Can you put soul into your and the team's tasks?As a Junior IT Supporter for our ServiceDesk, you will be part of the IT Service Management & Operations department. We are three dedicated colleagues who work every day to ensure daily 1st level support for our colleagues around the business.Your most important tasks in the position will be:Telephone support and handling of inquiries via our ITSM system JiraSetup, installation and preparation of PCs and other hardwareUser administration, rights management and support on mobile phones and telephonySupport in Windows 11 and Mac OS, as well as Microsoft 365 Office and other software solutionsContribute to the development and optimization of our documentation and processesFocus on automating routine tasks with PowerShellContact with suppliers, ordering equipment, and reporting hardware errorsDo you have a sense of community and the preferred prerequisites?We want you to thrive and create results in Samsøe Samsøe. Therefore, we look at whether your professional and personal qualifications meet our expectations for our department.Our ideal candidate is a trained IT supporter or has a minimum of 1-3 years of experience from a similar position. Through this, you have a solid understanding of how a ServiceDesk works.As our ideal candidate you, preferably:Have broad experience within Windows platforms, Office products, user administration, and rights management, including e.g. the Microsoft 365 platform and Azure Entra ID.Are certified or have knowledge of ITIL.Take pride in always providing a good and professional service and you thrive in an outgoing position with a large contact surface in the organization.Are proactive, responsible, and structured in your work approach.Thrive with a changeable everyday life, where the pace is sometimes high and you are able to maintain an overview.Your ability to communicate clearly makes you a valued colleague and you bring good energy to the team.Have experience with documentation and process optimization.We are committed to creating a diverse environment and encourage anyone to apply for the position regardless of national origin, colour, religion, gender identity or expression, sexual orientation, genetics, disability, or age.Does the job description inspire you? And can you see yourself as part of a diverse and inclusive work environment with lots of autonomy working together to expand a Scandinavian and more responsible fashion? In that case, we hope you feel motivated to become part of Samsøe Samsøe. You can apply online through the link to the right. #J-18808-Ljbffr