Job Description
As a Key Account Support Coordinator at Yuno Energy, you'll play a pivotal role in shaping the future of our commercial client relationships. This self-motivated position goes beyond account management; it's about fostering strong, lasting partnerships with our key commercial customers. You'll be the centre of our customer service, driving sales growth and ensuring every customer experience exceeds expectations. The Role: In this role, you'll be the primary point of contact for our most valued accounts, leading the charge in building trust. Your day-to-day responsibilities will include assisting with contracts, ensuring compliance with both contractual and regulatory standards, and swiftly resolving any issues that arise. You'll also have the exciting opportunity to identify and capitalize on new business opportunities, helping to expand and deepen our client relationships. By joining Yuno Energy, you'll be at the forefront of our mission to provide unparalleled service and support to our commercial clients, making an important impact on our business growth and customer satisfaction. If you're passionate about client relations and eager to drive success in a fast-paced, innovative environment, this is the role for you. Key Responsibilities Handling inbound and outbound calls serving as the lead point of contact for all customer account management matters. Providing support to the Key Account Managers. Ensuring all customer queries are dealt with efficiently and in a timely manner. Building and nurturing strong, long-lasting client relationships. Assuming ownership of customer issues and ensuring prompt resolution. Coordinating and ensuring contract compliance & commitments are achieved from inbound calls or web leads. Liaising with other departments and third parties in relation to customer issues. Preparation of reports. Collaborate with internal teams to coordinate strategies that meet client needs and align with company objectives. Ad hoc duties as required, embracing the dynamic nature of our work environment. Required Skills and Qualifications Previous utilities experience particularly within the electricity or gas area would be a distinct advantage but not essential. Direct customer service experience in a sales-related environment demonstrating effective customer relationship management. Experience of assisting with tenders and quotations. Excellent phone manner with the ability to deal with customers in a calm, tactful and professional manner. Excel skills and good working knowledge of MS Office in particular Excel What We Offer Competitive Salary: Attractive compensation package based on experience and performance. Professional Development: Opportunities for continuous learning and career advancement. Dynamic Environment: A supportive and collaborative work environment with a focus on teamwork and innovation. Career Incentives & Benefits Competitive salary & bonus structure Pension Contribution Scheme Health Insurance Group Scheme & EAP with Laya Healthcare Annual leave, increasing with service. Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events. Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme This is not the first time we've disrupted the market through innovation. Our team also created PrepayPower, Ireland's largest pay-as-you-go energy provider, in 2010. Back then, like today, we recognised people needed more visibility and control over their home energy. And as early adopters of smart meter technology, we built app-based services now used by 180,000 homes across Ireland. Our commitment to excellent customer service is the reason why PrepayPower is Ireland's highest-rated energy provider on Trustpilot. Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.