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Job Description
Job Summary: Experienced Deskside Support Engineer required to provide technical support and maintenance services to end users on a customer site in North Dublin.
Job Description:
ICT Services is seeking a skilled Deskside Support Engineer to work on a daily rate contract for 12 months with a view to going permanent after 1 year of service.
Key Responsibilities:
- Provide remote and desk side support services to end users.
- Troubleshoot PC related problems via phone, remote tools, or desk side support.
- Perform 2nd level diagnostics and support on hardware, PCs, laptops, handhelds (IOS+Android), and printers.
- Build, configure, and deploy computers according to company standards and policies.
- Re-image PCs and laptops from scripts and installers.
- Install, fault find, and diagnose desktop software packages to ensure maximum availability.
- Perform on-site break-fix for all in-scope devices.
- Replace hardware according to the company's hardware refresh policy.
- Manage devices with Microsoft End Point Configuration Manager.
- Packaging and deployment of software via SCCM.
- Provide remote access to fix issues via Team Viewer, MS Teams, etc.
- Install and configure Citrix Netscaler.
- Manage Office 365 and Adobe licensing, management, and deployment.
- Manage users and groups within Azure Active Directory Microsoft Endpoint Manager (Intune).
- Ensure asset tracking database is updated based on additions and changes to hardware assignment.
- Interface with local management team on hardware requirements for users and site.
- Support printers, scanners, and other peripherals.
Requirements:
- Minimum 2 years of relevant experience in desktop support.
- CompTIA A+ certification.
- Hands-on SCCM experience is required.
- Basic networking knowledge, including patching and cabling.
- Extensive knowledge of Win 7, Win 10, MS Office, and Office 365.
- Good problem-solving skills.
- Ability to communicate clearly with customers and management.