-
Job Description
ICT Services is seeking a Level 2 Deskside Support Engineer to provide technical support services to end users on a customer site in North Dublin. This is a daily rate contract for 12 months with a view to go permanent after 1 year of service. Key Responsibilities:
- Provide remote and desk side support services to end users.
- Troubleshoot PC related problems via phone, remote tools or desk side support.
- Perform day to day technical support and client environment diagnostics and support on hardware, PC's, laptops, handhelds (IOS+Android) and printers.
- Build, configure and deploy computers according to company standards and policies.
- PC and laptop re-imaging from scripts and installers.
- Installation, fault finding and diagnosis of relevant desktop software packages to ensure maximum availability.
- On site break-fix for all in-scope devices.
- Replace hardware according to the company's hardware refresh policy.
- Manage devices with Microsoft End Point Configuration Manager.
- Packaging and deployment of software via SCCM.
- Remote access to fix issues via Team Viewer, MS Teams, etc.
- Citrix Netscaler installation and configuration.
- Office 365 and Adobe licencing, management and deployment.
- Manage users and groups within Azure Active Directory Microsoft Endpoint Manager (Intune).
- Ensure asset tracking database is updated based on additions and changes to hardware assignment.
- Interface with local management team on hardware requirements for users and site.
- Support printers, scanners, and other peripherals.
- Competence in desktop support with a minimum of 2 years relevant experience.
- Comp TIA A+ certification.
- Hands on SCCM experience is required.
- Basic networking knowledge, including patching and cabling.
- Extensive knowledge of Win 7, Win 10 MS Office, Office365.
- Good problem-solving skills.
- Ability to communicate clearly with customers and management.