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Job Description
Lab Systems Support Engineer: Ensure reliability and compliance of Laboratory Systems, providing front-line support, troubleshooting system errors, and collaborating with vendor/global teams for resolution.
Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. **Key Responsibilities:** • Manage day-to-day issues on validated Analytical Laboratory Systems • Maintain incident ticket queue and resolve issues in a timely manner • Support Maintenance and User Administration of local Laboratory applications • Provide front-line support (level 1) to labs • Troubleshoot system errors and collaborate with vendor/global teams for resolution • Act as main point of contact on site for Laboratory System Helpdesk • Provide system access to vendors • Support system content deployment and end user training **Requirements:** • Experience in the support of IT applications • Strong knowledge of Microsoft Windows Operating Systems (Windows 7 & Windows Server 2003/2008) • Strong problem-solving skills • Excellent communication and interpersonal skills • Excellent organizational and prioritization skills • Ability to work well both independently and in a team environment • Ability and flexibility to perform all other job-related and ad-hoc duties as required **About Cognizant:** Cognizant (Nasdaq: CTSH) engineers modern businesses to improve everyday life. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world.